trouble removing pickup roller on CP1525nw

NA256 · ‎05-16-2025

watched multiple YT videos but cannot remove the pickup roller from CP1525nw

Repairatrooper · ‎05-17-2025

Do you get into secondary service and get the roller to rotate? As your details are sparse, I can make a suggestion to make sure you have the paper tray in when trying to rotate the pickup roller or it will not. Once rotated, pull the power cord and then change the roller.

If this does not work, please post back with better details about what you tried and what did not work.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

NA256 · ‎05-19-2025

Thanks for response. Yes, I had gone through the secondary menu & the roller was rotated, although it took several hours of searching online to find that info. Not sure why HP can’t list those steps in the user guide or on the support page. I just could not get the roller to come off. I went back to it the next morning & after some time was finally able to get it off & a new one on. Thanks

Create an account on the HP Community to personalize your profile and ask a question