was printing, printer stopped said out of paper there was paper?

[Les3591]

Printing second project printer (HP 4500) stopped and read out of paper with orange exclamation point there was paper in tray

[Raj_05]

Hi @Les3591,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP OfficeJet 4500 printer is having trouble detecting the paper in the tray. Here are a few things you can try to resolve the issue.

• Check Paper Alignment: Ensure the paper is properly aligned in the tray. Sometimes paper can shift slightly, causing the printer to think the tray is empty.
• Clean the Paper Sensors: Dust or debris on the paper sensors can cause detection issues. Use a soft, dry cloth to gently clean the sensors inside the paper tray area.
• Check for Paper Jams: Inspect the paper path for any paper jams or obstructions that might be preventing proper paper feeding.
• Adjust Paper Settings: Verify that the paper size and type settings in the printer’s settings menu match the paper you’re using.
• Reload Paper: Remove and reload the paper in the tray. Ensure the paper is not curled or bent and is properly stacked.
• Reset the Printer: Turn off the printer, unplug it from the power source, wait for a minute, then plug it back in and turn it on.
• Update Printer Drivers: Ensure your printer drivers are up-to-date. You can download the latest drivers from the HP website.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support