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‎04-26-2024 06:41 PM

HP Recommended

while removing a paper jam, a white plastic part fell off of the duplexer

Category:
1 person had the same question
1 REPLY 1

‎04-28-2024 11:48 AM

HP Recommended

Hi @PasadenaSteve,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that you are facing an issue with one of the plastic piece that came out of your printer.

To understand the issue and help you, please share the details listed below:

 

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- Error messages or Blinking lights (if any) on the unit.

- Are you facing any issues while printing or duplexing?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

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