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‎09-27-2023 04:04 PM

HP Recommended
Product: hp deskjet 1050 j410 series
Operating System: Microsoft Windows 10 (64-bit)

no error just a white paper comes out of the printer at any action print or scan

Category:
1 REPLY 1

‎10-05-2023 07:20 AM

HP Recommended

Hi @agrahier,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that you are facing an issue with your printer.

To understand the issue and help you, please share the details listed below:

 

Make a copy on the printer standalone and let me know if you have the same issue. (Place an original document on the scanner glass and make a copy to confirm hardware failure)

 

- Error messages (if any) on the unit.

- When was the last time your printer was working fine?

- Were there any changes made to your printer recently?

- May I know to which device are you trying to connect your printer to eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

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