why can't I remove the output tray from my HP smart tank 7602 printer

[Philcody]

HP smart tank 7602 printer why can't I remove the output paper tray

[Kuroi_Kenshi]

Hi @Philcody,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding removing the output paper tray from the HP Smart Tank 7602!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

The output paper tray in HP Smart Tank 7602 printers is designed to be permanently attached to the printer body and is not meant to be removed. Here are a few reasons why the output tray cannot be removed and some troubleshooting tips if you are experiencing issues with it:

Reasons for Non-Removable Output Tray:

Integrated Design:

• The output paper tray is an integral part of the printer's structure, ensuring stability and alignment.
• Removing the tray could affect the printer’s functionality and paper handling performance.

Preventing Damage:

• The output tray may contain delicate components meant to guide and support printed pages as they exit the printer.
• Attempting to remove the tray could potentially damage these components or obstruct the paper pathway.

Troubleshooting and Tips:

Check for Jams or Obstructions:

• If you suspect a paper jam or obstruction, follow the printer's instructions to clear it without attempting to remove the tray.
• Turn off the printer, open any accessible doors and gently remove any jammed paper.

Cleaning the Tray:

• You can clean the tray and rollers to ensure smooth operation without removing it.
• Gently wipe the tray with a lint-free cloth to remove dust and debris.

Consult User Manual:

• Refer to the printer’s user manual for guidance on accessing and maintaining the output tray.
• Avoid using excessive force if the tray appears to be stuck or not functioning properly.

I hope this helps.

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Best regards,