won't print - rebooted - still won't print

[Susan6245]

won't print - rebooted - still won't print

This conversation has been send a couple of times without answer or help of any kind

[Susan6245]

Re: won't print - rebooted - still won't print

[Susan6245]

I called HP to get a real person who could not help. Problem is HP's issue with Instant Ink

[Elohi_NR]

Hi @Susan6245,

Welcome to the HP Support Community

Not to worry I will help you to get a resolution to resolve the issue.

We need to perform a Semi full reset to restore the printer back to its original settings.

If this does not work, you may have to contact HP internal support.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name, or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!