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Message 1 of 2
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0x800401F3

HP Recommended
OfficeJet 8725
Microsoft Windows 10 (64-bit)

Hello, after 2 week I agan use my printer and when I wanted to print a pdf document show error "There was an unexpected configuration issue in the printer. 0x800401F3".

I can't print anything.

I have the printer connected wirelessly.

 

I tried reinstalling the driver.

I removed HP drivers from computer.

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Infin

 

Welcome to HP forums, I see that you are getting  0x800401F3 error.

 

Reset the printer

  1. Turn the printer on, if it is not already on.

  2. Wait until the printer is idle and silent before you continue.

  3. With the printer turned on, disconnect the power cord from the rear of the printer.

  4. Unplug the power cord from the wall outlet.

  5. Wait at least 60 seconds.

  6. Plug the power cord back into the wall outlet.

       NOTE:

    HP recommends connecting the printer power cord directly to the wall outlet.

  7. Reconnect the power cord to the rear of the printer.

  8. Turn on the printer, if it does not automatically turn on.

  9. Wait until the printer is idle and silent before you proceed.

 

Remove the ink cartridges

  1. Open the ink cartridge access door.

    The carriage moves to the center of the printer.

  2. Wait until the printer is idle and silent before you continue.

  3. Push in on the front of one of the ink cartridges to release it, and then pull it toward you to remove it.

    Figure : Removing the ink cartridge

    Removing the ink cartridge
  4. Remove the other three ink cartridges.

  5. Close the ink cartridge access door.

  6. Check the printer control panel.

Update the printer firmware

  1. On the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .

  2. Swipe up on the display, and then touch Printer Maintenance.

  3. Touch Update the Printer, and then touch Check for Printer Updates Now.

       NOTE:

    To enable the printer to automatically check for updates, touch Printer Update Options, and then make sure Install Automatically (Recommended) is selected.

  4. Wait while the printer checks for any available updates.

    • If the printer finds an update, the update installs automatically. The printer might turn off and on depending on the type of update being installed.

    • If the printer does not find an update, the printer returns to the Home screen.

Clean the ink cartridges

  1. Find a clean, lint-free cloth (eyeglass wipes or coffee filters work well) that you can use to clean the ink cartridge contacts.

  2. Lightly dampen a clean, lint-free cloth with bottled or distilled water.

  3. Gently wipe the copper-colored contact on the ink cartridge.

    Figure : Example of copper-colored contact

    Example of copper-colored contact
  4. Wipe the contact with a dry, lint-free cloth.

  5. Wait for the ink cartridge to dry before you continue (approximately 10 minutes).

  6. Reinsert the ink cartridge into its slot, and then push the ink cartridge forward until it snaps into place.

    Figure : Reinserting the ink cartridge

    Reinserting the ink cartridge
  7. Repeat these steps for all of the ink cartridges.

  8. Close the ink cartridge access door.

  9. Check the control panel to see if the error message persists.

    • If there is no error message, you can stop troubleshooting.

    • If the message is to Replace [K/C/M/Y] Ink Cartridge, remove the specified ink cartridge(s), clean the copper-colored contact again, and then reinsert the ink cartridge(s).

You can refer this HP document for more assistance:- Click here

 

Let me know ho wit goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos.

Cheers.

Sandytechy20
I am an HP Employee

0 Kudos
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