Re: 2540 Scanner Dialog Box Won't Open - HP Support Community

triedandfailed · ‎03-04-2021

Just when I need it most, the scanner dialog box will not open. I've done everything the "Wizard" suggests, including uninstalling/reinstalling the driver, upgrading Print and Scan Doctor, printing the "report", rebooting, hard reset, etc.

I can print and I can do a scan using an alternate method I stumbled onto, but it did not allow me to add pages, and I have multi-page documents to scan and save.

Doesn't work wireless or USB. I can print wireless, so it's communicating. Just not to scan.

I have had connectivity problems before, but PASD always got me going again.

Thanks for your help, our banker is waiting!!!!!

Dragon-Fur · ‎03-04-2021

@triedandfailed

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If using HP Smart for Windows,

Try / Consider

Open HP Smart

Select to scan a Document,

Open Auto-Enhancements > Switch Orientation OFF

Scan the first page

Remove the page after it is scanned, add next page.

Click to Add Pages

After the document is scanned,

Save or Share (scan to email - requires that you have added the "Sender" address to Windows Mail)

Partial Example

HP Smart - Windows - Scan Document

HP_Smart_W10_Start_Screen_4

HP_Smart_W10_Scan_Document_Screen_4

HP_Smart_W10_Scan_Document_Screen_2

References / Resources

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTES:

Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues
HP Smart requires that you be signed into the application with your HP Account credentials.

Printer Home Page - References and Resources – Learn about your Printer - Solve Problems

“Things that are your printer”

NOTE: Content depends on device type and Operating System

Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP DeskJet 2540 All-in-One Printer series

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The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

triedandfailed · ‎03-04-2021

It looks like I use HP Printer Assistant. I had never paid attention to what it's called.

Dragon-Fur · ‎03-05-2021

@triedandfailed

@triedandfailed wrote:
It looks like I use HP Printer Assistant. I had never paid attention to what it's called.

There's always time to learn more about the tools you are using.

In this case, the Printer Assistant (icon on the Desktop named for your printer) represents the Full Feature Software.

The Full Feature Software includes HP Scan.

If HP Scan won't open - and / or you have having trouble with opening the printing software,

If you have not already done so,

Try / Consider

Create a Restore Point
Run Windows Updates > Restart the computer if any updates are installed
Uninstall the printer software > Restart the computer > Install a fresh copy of the Full Feature Software > Restart the computer.

Preparation / Information

NOTE

If you wish to skip the Preparation, start at The Detailed Procedure – “All the bits and extra steps”

Create Restore Point

Before making any changes to your system, always create a Restore Point!

Stop / Exit all programs: Browsers, games, Applications, etc.

Control Panel > icon view > System > System Protection >

Click (Highlight) your main disk (C) > Select Create a Restore Point

OR

(As available)

Create a restore point now for the drives that have system protection turned on

Create

Windows Updates

Before you install / reinstall printer software, do check and run Windows Updates. Even if Windows Updates appears to have caused trouble in the past, it is always possible rerunning Updates again can resolve odd issues (for example, printer not recognized).

Printer Software – Blocked in Security Software

Check your Security Software to make sure the printer software is not being blocked. Most Security software will allow you to make an exception for applications / software you want to use on your computer.

If you make changes to the security software setup, Restart your computer and log in.

The Detailed Procedure – “All the bits and extra steps”

Use this method when there are problems uninstalling the software.

Start - “All the bits”

Uninstall Existing Printer Software (Full Feature Software)

Control Panel > icon view > Programs and Features >

Find / Select > Uninstall the printer software

If software will not uninstall, appears to be removed and it “still hanging around”

Microsoft: Fix problems that block programs from being installed or removed

OR

Revo Uninstaller (Free version)

After the software is removed, Restart the computer and log in

Check and Remove Section

NOTE:

After all checks > If any devices are removed, Restart the computer and log in

NOTE 2:

Can't stand it?

Too much to do?

Check / remove printer from Devices and Printers and skip the rest.

Check / Remove - Printer Drivers – Lurking in Devices and Printers

Control Panel > icon view > Devices and Printers

Left-Click on any unwanted Printer found in the Printers list

NEXT

(Top Ribbon) Click Print Server Properties > tab Drivers

Select each unwanted entry > Remove > OK to exit menu

Back in Devices and Printers > Right-Click on the printer > Remove Device

Check / Remove – Printer folder/files in C:\ ProgramData

Contributed by HP Support Agent Betty0610

Open File Explorer > Navigate to C:\ProgramData > Open folder Hewlett Packard

Delete any Printer related folders / files

Check / Remove - Printer Software – Lurking in the Device Manager

Control Panel > icon view > Device Manager

Expand category Printers

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

Expand category Imaging Devices

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

Check / Remove - Printer Software – Lurking in the User Account

Clear HP / files in Temp folder

Windows key + X + R (Run command) > type %temp%

Delete the files in the Temp folder (Ignore files that cannot be removed)

Clear HP Printer mention in AppData\Local\HP

Open File Explorer > Navigate to C:\Users\YourAccount\AppData\Local\HP

Remove / Delete any folder named for the printer you wish to remove

End Check and Remove Section

After all checks > If any devices are removed, Restart the computer and log in

======================================================

Installation – Full Feature Software

Open your printer Support Website
Open Category Software and Drivers

Printer Software

Look for Easy Start in subcategory Software-Utility
Home Page - HP Easy Start >> Open Category Software and Drivers > Topic: Software-Utility > Download and save the current version of the Easy Start wrapper to install your print software

No Easy Start? Look for and Install the Full Feature Software

➡️➡️ HP Deskjet 2540 All-in-One Printer series Full Feature Software and Drivers

Full Feature Software might have been relocated to subcategory Software-Utility and / or might now be called Print and Scan Driver and Accessories

Basic Instructions

Download the Full Feature Software installation package or the Easy Start wrapper
Open File Explorer
Navigate to the folder in which you saved the installation file (likely Downloads)
Right-Click on the installation package and “Run as Administrator”
If using Easy Start > When asked, opt for "Full Driver" (exact wording might vary).

After the software is installed, Restart the computer and log in

NOTES

For printer supporting OCR, be sure not to remove the option to install with the full driver. OCR will be available as “Scan as Editable Text” in HP Scan (part of the full driver software).

If using USB, disconnect the USB cable between the printer and the computer before starting the installation. Connect the cable when instructed to do so (toward the end of the installation procedure).

Both the HP Smart Application and the Full Feature Software can be installed on the same computer – when available, consider installing Full Feature Software first.

HP Documents

HP Easy Start Home Page

HP Printers - Finding Drivers, Apps, and Updates for HP Printers

HP Printers - Uninstalling the Printer Software (Windows)

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

triedandfailed · ‎03-05-2021

My HDD kicked in way before I could get through all of that. 😁

So, before I start any of it . . . I have already uninstalled the driver, and installed the latest one, I have already updated PASD, when I was instructed to, I have already rebooted our router and the printer, PASD says it found problems and fixed them, I have already printed a report and it says everything's OK. I can print wirelessly. But the scan dialog box won't open.

If I could try just one thing next, what would it be?

Dragon-Fur · ‎03-05-2021

@triedandfailed

The root level uninstall would usually help (removing the extra "bits" sections).

There might be corruption in the File system.

None of the following can address corruption - the first two might help if the root level uninstall missed something or if there are continuing communication issues.

Three more things to try...

1) Run the particular Doctor version

2) Connect the printer using TCP/IP

OR

3) Try using HP Smart to scan (first solution suggestion)

1. Offline Doctor

Download and run this version

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Download and Save the doctor to your computer
Open File Explorer > Navigate to the folder in which you saved the file (likely Downloads)
Execute the doctor – Answer any prompts / let the process complete
Restart the computer, log in, and wait for the final steps in the Doctor to finish.
Check for any difference.

Original Notes – Contributed by ShlomiL

Paraphrased

Connection Issues

Print and Scan Doctor Version 5.0.7 creates a secondary queue for printing with TCP/IP port.

After the Offline Doctor completes…

Verify / Adjust the “Default” printing device (Default Printer)

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

OR

Open Control Panel > icon view > Devices and Printers > Right-Click on printer > Set printer as Default

NOTES – Selecting Default Printer

Do not select the printer marked as “Scan Only / DO NOT DELETE”
Do not select the printer marked as “Fax”

Example Default Printer: Set “Default” Printer = HP OfficeJet Pro 9020 series PCL-3 (Net)

Reference: HP Printers - Printer is Offline (Windows) > Step 2: Manually set the default printer

2. Method - Create TCP IP port

Find printer's IP / IPv4 address

Print a Configuration Page

OR

Tap on the wireless icon on Printer Control / Display Panel

Control Panel > icon view > Devices and Printers

Right-Click on the printer > Left-Click Printer Properties

Select Tab Ports > Add Port

Select Standard TCP/IP Port > New Port and follow the wizard.
Use / Enter IP address for the printer.

Example - How-to “Create TCP Port” Contributed by greenturtle

Video: Create & Use TCP IP port
“Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port within the Ports tab (in Printer Properties)”

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

triedandfailed · ‎03-07-2021

I'll work on it again when my shingles gets better.

triedandfailed · ‎03-20-2021

I disconnected the power, waited 10 minutes, then plugged it back in, which I've tried a dozen times, and it started working!!!

Still have shingles, though.

2540 Scanner Dialog Box Won't Open

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