2700 printer won't print unless powered off and then on again to release the document

[Cyrusdog-1]

My 2700 printer won't print from my new computer unless i turn it off and back on again.  It asks me for the pin # inside the printer when I go to HP Smart but won't register it after it is entered in the box provided. Old and new computers both use Windows 11. I have powered the printer down but no success.

[Kuroi_Kenshi]

Hi @Cyrusdog-1,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding printing issues with the HP 2700 series printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check for Driver Updates:

• Ensure that the printer drivers on your new computer are up to date. You can download the latest drivers from the HP Support website.

Reconfigure Printer Setup:

• If the printer is asking for a PIN when trying to register through HP Smart, ensure the printer is properly connected to your network. The PIN is typically found on a label inside the printer or printed during network setup. Make sure the correct PIN is entered.

Firmware Update:

• Ensure your printer firmware is updated. This can be done through the HP Smart app or the HP printer software available on your computer.

HP Smart Setup:

• Try uninstalling and reinstalling the HP Smart app. This can sometimes resolve connectivity issues and help reestablish a proper connection between your computer and the printer.

Network Connection:

• Ensure that the printer and your new computer are both connected to the same network. A mismatch in network settings can cause communication issues.

Printer Diagnostic Tools:

• Use the built-in printer diagnostic tools that HP provides. These tools are accessible through the HP Smart app and can help identify specific issues with your printer's setup.

I hope this helps.

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Best regards,