69602not printing magenta

[cmk2721]

BRAND NEW printer, just changed all the cartridges and the magenta WILL NOT PRINT!  I printed a test page from the printer, not the computer to see if it was a problem with the connection, but nope.   NO MAGENTA!  This is frustrating!!  Should not be happening with a brand new product.  I have tried a newer ink cartridge.  Still nothing.  

[Raj1788]

@cmk2721

Welcome to the HP Support Community

Let's try cleaning the printhead that might resolve the issue.

Clean the printhead.

The printhead could be clogged, and you might need to clean the printhead several times to restore print quality. Use an automated tool from the printer control panel to clean the printhead.

   CAUTION: 

Never turn off the printer when ink cartridges are not installed. To avoid issues that require cleaning the printhead or that can damage the ink system, always replace ink cartridges as soon as possible, and always turn off the printer using the Power button.

1. From the printer control panel, open the Setup  menu.

2. Open the Printer Maintenance menu.

3. If necessary, open the Tools menu, and then touch Clean Printhead.

   A test page prints.

   

4. Examine the test page.

   • If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. If necessary, repeat these steps for the third cleaning cycle.

     NOTE: 

     If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

   • If the print quality is acceptable, touch Done.

Try to print.

Refer to this link: https://support.hp.com/us-en/product/hp-officejet-6960-all-in-one-printer-series/9514854/model/95147... for Black or Color Ink Not Printing, Other Print Quality Issues.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)