7740: so many problems...

[razconsulting]

I am a bit confused why so many things are not working / making sense...

Firstly, the scan to computer does not work. I am the person who set up the printer (several times now)...

Secondly: the apps on my printer will not be installed, rendering scanning to mail impossible.

Thirdly, the printer does not appear on my profile (HPID), nor does the extended guarantee I bought.

Lastly, the printer just sometimes is not found by my computer. While still being on the network...

[Dragon-Fur]

@razconsulting 

Welcome to the HP Community --

Most things can be fixed - more than one might be solved by installing the full driver printer software.

=========================================

Printer - Printer Software

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / Install <<<

HP OfficeJet Pro 7740 Wide Format All-in-One Print and Scan Driver and Accessories 

After the software is installed, Restart the computer and sign in.

====================================

The installation of the full driver adds at least two shortcuts to the Desktop:  

Printer Assistant 

HP Scan

>>> Open the Printer Assistant > tab Scan > Manage Scan to Computer > Enable

Example - Windows - Full Feature Software - Installed in Programs and Features

Programs_and_Features_Printer_Desktop_Icons_11

Related...

HP Scan - Email to PDF

Example - HP Scan > Email to PDF

9025_HP_Scan_PDF_to_Email_6

=========================================

Printer - HP Smart - Windows

At this writing: 

This method works but only if you have NOT yet upgraded from Windows Mail to the "Outlook app" that is soon taking place of the Windows Mail app.  What?  Outlook app does not work with HP Smart > Share

Example - HP Smart - Windows - Scan

Scan > Preset = Document > Scan > Share (to Email)

HP_Smart_Win_Scan_Document_Share_5

=========================================

Printer - Webscan

Webscan – located in the Embedded Web Server (EWS) – No additional software

This option requires a network connection and EWS

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

NOTE: Webscan feature is not available on Laser printers

If the printer is on the network,

If the EWS feature is available on your printer,

First Time Use Only: Enable Webscan

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Security > Administrator Settings > Enable >> Check box next to Webscan

Click Apply to save any changes

Use Webscan

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Scan > Webscan 

Set up Webscan the way you want it - for example, set the Source to ADF

Click Start Scan to scan your document / image using Webscan

After the scan is complete, Save the scan to your computer.

Example - Webscan - Enable and Use

EWS_9025_Webscan_4

=========================================

Printer - Dashboard

-------------------- --------------------

HP Account - Management / Device Lists / Warranty and Product Information

HP Account - Login / Dashboard

HP Device list, Cases, Warranty information, How-to / Troubleshooting, Product and Service information, Add or Delete a device

HP_Account_Dashboard_6

=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

------------------------------------------------------------------

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP OfficeJet Pro 7740 Wide Format All-in-One Printer series  

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[razconsulting]

Hey,

Thanks for the effort, but not really solved. 

The scanning is possible, but I find it ridiculously cumbersome that I have to activate the HP scan on my computer, get up, put a document, scan, go to my computer, do some things on the HP scan again, get up, scan another document...

With the previous (477dw), I could just select "scan to mail" on my printer, and send it to a mail address.

Also, the apps still do not update, and the extended guarantee does not show up

[Dragon-Fur]

@razconsulting 

You are welcome.

True - different printers support different options.

There is no way to solve features that are not supported.

Sure - and even in context, I might miss something.

Yeah, but my other printer...

The7740 does not support SMTP Scan to Email Profiles -- that is a big difference in my opinion.

I'd not have a printer that lacks digital send / save and partly for the reasons you mention.

I do believe the printer supports ePrint - which is not useful in the context of scanning anyway, so no win there.

No, offhand, I don't know why your extended warranty is not showing up.

If you like, start a different thread and ask about that.

I cannot explain why any / some / various printer apps don't show on the printer control panel.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

[razconsulting]

Thanks a lot for your help. It really is a pity that this feature cannot be added, because it's also an ecological wast to send the printer back for that reason and have it go to waste.

[Dragon-Fur]

@razconsulting 

You are welcome.

Not sure about where you live -- in my region, a nice printer like this one would not be dropped into landfill unless the owner deliberately sent it there.  A school, community center, perhaps a friend, and any charity that accepts printers might be glad to get a printer like this one.  Consider trying to find it a home.

If you are going to return to to the place of purchase:  Printers and other devices that are in good working order might be completely refurbished and sold as such.  There are no guarantees, of course -- regional laws and practices vary widely.

Good Luck.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"