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8740 printer displays An update is available would you like to update? Stuck

HP Recommended
Officejet Pro 8740
Microsoft Windows 10 (64-bit)

8740 printer displays An update is available would you like to update? Stuck on screen. It will not accept a push on the screen for yes or no, and if we try and update using hp smart it says that someone else is already updating the printer.

 

 

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