After registering for Instant Ink, printer can't complete setup

[Pobrain]

I successfully set up my new printer and was able to print fine. However, I accepted the offer to sign up for a print plan. After that, I get a printer error saying "Finish printer setup to enable printing."  Nothing I do gets rid of this.  I have tried uninstalling and reinstalling HP Smart, I am definitely logged in to the HP account with the plan. I have tried the downloaded diagnostic tool and the virtual assistant.  I have had the printer less than a week and am ready to return it at this point!

[Jay_G24]

Hi @Pobrain,

I'd like to help!

Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

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