cancel
Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
85
Flag Post

After registering for Instant Ink, printer can't complete setup

HP Recommended
Officejet pro 8035e
Microsoft Windows 10 (32-bit)

I successfully set up my new printer and was able to print fine. However, I accepted the offer to sign up for a print plan. After that, I get a printer error saying "Finish printer setup to enable printing."  Nothing I do gets rid of this.  I have tried uninstalling and reinstalling HP Smart, I am definitely logged in to the HP account with the plan. I have tried the downloaded diagnostic tool and the virtual assistant.  I have had the printer less than a week and am ready to return it at this point!

1 REPLY 1
HP Support Agent
HP Support Agent
9,244 9,218 626 701
Message 2 of 2
Flag Post
HP Recommended

Hi @Pobrain,

 

I'd like to help!

 

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation