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‎12-23-2020 07:53 AM

HP Recommended
Product: HP LaserJet Pro 400 M401n
Operating System: Other

After updating my Mac laptop to Big Sur 11.1, my printer would no longer work. I uninstalled it and now HP will not recognize my printer (HP Laserjet Pro 400 M401n) for re-install. 

Category:
1 REPLY 1

‎12-23-2020 12:38 PM

HP Recommended

Hi,

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Start menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

If the printer is not yet listed by HP Easy Start, how is it connected to your Mac? via USB or through the network?

 

Shlomi



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