• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎11-13-2024 01:34 PM

HP Recommended

I've an HP Officejet Pro 8710 printer installed on a Windows10 laptop since 2019.

In Settings > Printers and scanners I have deleted this printer and after that I reinstalled the printer.

Then the app HP Smart has been installed.

So I lost the older app which contained more features and settings.

How can I get back the old app?

 

Category:
2 REPLIES 2

‎11-13-2024 04:30 PM

HP Recommended

Hi @TheovanB 

Try to install the next driver:

>> https://support.hp.com/nl-nl/drivers/swdetails/hp-officejet-pro-8710-all-in-one-printer-series/79020...

ferRX_0-1731541173345.png

https://ftp.hp.com/pub/softlib/software13/printers/OJ871/Full_Webpack-40.15.1230_1-OJ8710_Full_Webpa...

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif

.
@ferRX / I am a volunteer posting answers on my own time.
Was this reply helpful? Yes No

‎11-19-2024 03:56 PM

HP Recommended

My HP OfficeJet Pro 8710 All-in-One Printer series: No-Longer Supports Printing #7 Envelops (Windows10) like It did Last Year (2023).....

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.