Apps menu and Web Services not working

[M_Iammi]

Windows 10 (64-bit) up-to-date as of 2020-12-16

HP LaserJet Pro 200 color m251nw: firmware date code 20150212 (most recent)

I tap the "Apps" icon on the homescreen on the printer panel. 

I get a message: "Enable Web Services." Tap OK to proceed. 

I tap OK. 

I get "Internal Processing Error."

Up to last month, I used the Calendar feature under the Apps menu to print plain calendars directly from the printer, without any problems. Today, I tried to do the same (press "Apps") but am forced to "enable Web Services" (which I had enabled since I got the printer in 2013, so I don't know why it suddenly isn't enabled), and it doesn't work. 

Anyone have a fix?

[Betty0610]

@M_Iammi

Welcome to the HP Support Community.

This document should help you: https://support.hp.com/in-en/document/c05337026

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[M_Iammi]

It didn't work: I still get the response "Internal processing error. Retry your last selection. If the problem continues, check for firmware updates."

The firmware is up-to-date (2015-02-12), and the HP Scan Doctor provides no solution. I have gone through the steps provided in the linked page, with no success.

[sandytechy20]

@M_Iammi

Try the steps mentioned in this HP document to fix the issue:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[M_Iammi]

Is your reply supposed to be a joke? "Turn on Web Services"??? Seriously?

[sandytechy20]

@M_Iammi

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.