Automatic Duplex no longer working with Win 10

[Antonio555]

With Win 10 64bit the printer driver does not have the automatic Duplex (this happens on two different PC) and the print settings page looks "old-style" (seems to be a generic universal version). Sometimes by entering print settings from Acrobat reader or MS Word the app crashes.

Action done so far:

- reinstalled Win 10 from scratch and with all updates

- Printer FW up to date

- installed OJ4650_Full_WebPack_1122 

- ran HPPSdr   (Scan & Printer Doctor)

- ran HPEasyStart_12_1_5139_03

The printer still works PERFECTLY with a PC with Win 7 32 bit.

Thanks in advance for your help.

[TEJ1602]

@Antonio555, Welcome to HP Support Community!
 

Add the printer using TCP/IP port-

1.  Select “Start” and type “printers” in the search box. 

2.  Choose “Printers & scanners“. 

3.   elect “Add a printer or scanner“. 

4.  Wait for the “The printer that I want isn’t listed” option to appear, then select it. 

5.   Select “Add a printer using a TCP/IP address or hostname” , then select “Next“. 

6.   select “TCP/IP Device” in the “Device type” list. 

7.  Type the hostname or the IP address of the printer. Select “Next“. To find the IP address of the printer, touch the Wi-Fi icon on the printer's control panel.  

8.  Windows should find the printer if the printer is on and configured correctly. You may have to specify more information. If prompted, Select the type of network adapter installed in the printer in the “Device Type” drop-down list. You can also click “Custom” to specify custom settings for the network printer. Select “Next“

Try printing.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!