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‎09-10-2020 11:53 AM

HP Recommended
Product: OfficeJet 4620

Hello,

 

I just got this printer from my Aunt a few weeks ago.  She used it for work and she gave it to me for school.  I have been having problems with the printer (Officejet 4620).  I bought new hp ink for it but I can not get passed the SETUP cartridges screen.   I really do not want to buy a whole new printer or pay for the repair.  Is there any way I can get passed the SETUP cartridges screen?  If anyone can help me, I would greatly appreciate it. 

 

 

1 person had the same question
2 REPLIES 2

‎09-11-2020 06:07 AM

HP Recommended

@Elfwoman234, Welcome to the HP Support Community!

 

I have sent you a private message with the reset instructions. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎09-11-2020 07:22 AM

HP Recommended

Hi Kumar,

 

It's a HP DeskJet 2710 All-in-One Printer.

 

Thanks,

Yannick

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