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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
JMMeijer
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Message 1 of 6
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Big Sur Mac and HP Laserjet 1020

HP Recommended
HP Laserjet 1020
macOS 10.15 Catalina

If you upgrade Mac to Big Sur your printer will no longer function. Then you can get support from your site. //support.hp.com/us-en/document/c06960563 This document lets you remove your printer software to be never more recoverered again on your MacBook. You cannot get support to retrieve the former software. Apple and HP do not wish to help you and blame each other for the inconveniences.  Your printer is out of date. You can buy a new HP on the Apple site of on the HP site. This old laser printer functions perfectly on a microsoft computer though and maybe for many more years.  

5 REPLIES 5
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 6
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Hi @JMMeijer,

 

I'd like to help!

 

HP LaserJet 1020 Printer series driver for macOS is not available from the HP website or Apple Software Update.

 

Hope this helps! 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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staying_calm
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Message 3 of 6
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This is most discouraging. I have a document i MUST print tonight. I am not happy. The printer is a workhorse and still works perfectly. Why won't you support it? shame on HP. now I am stuck.

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Echo_Lake
HP Support Agent
HP Support Agent
21,091 21,050 919 969
Message 4 of 6
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@staying_calm
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Are you getting any error message while printing a document?
  • When was the last time it worked fine?
  • Have you tried updating the printer drivers?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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staying_calm
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Message 5 of 6
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I have ditched my dearly beloved HP Laserjet 1020 ( given it back to my husband) and borrowed a Laserjet M1212 nf MFP printer- which I was able to download some basic software off apple site for, and have got it working... though it has been glitchy. Can I update the software/ driver for THIS printer? To help? It prints, but like I say...glitchy. 

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Echo_Lake
HP Support Agent
HP Support Agent
21,091 21,050 919 969
Message 6 of 6
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@staying_calm

Thank you for posting back. 

 

HP Laserjet 1020 driver for macOS 10.13 are not available from the HP website or Apple Software Update. However, Gutenprint (formerly called Gimp-Print) provides open-source basic print drivers for many printers that would otherwise not be supported in Mac OS X. To see if your printer is supported, go to Gutenprint drivers for more information. 

  • NOTE: Gutenprint drivers are not supported by HP or Apple. 

Hope this helps! Keep me posted.  

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

ECHO_LAKE
I am an HP Employee

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