cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
nishatara
New member
1 0 0 0
Message 1 of 2
102
Flag Post

Black ink does not print even though it's a new cartridge and the color cartridges operate fine

HP Recommended
HP Officejet 4620 e-All-in-One Printer

No troubleshooting message shows up and even though the ink cartridge vent isn't clogged, the system was cleaned, and restarted, the black ink doesn't print. 

1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
21,978 21,922 1,223 1,147
Message 2 of 2
Flag Post
HP Recommended

@nishatara

 

Welcome to the HP Support Community.

 

Do you have another black ink cartridge for us to check if it's a defective new black ink?

 

Are you able to make a copy in black?

 

Print and evaluate a Print Quality Diagnostic Report:

 

  1. Load plain white U.S. letter or A4 size paper in the tray.

  2. On the control panel home screen, press the Setup icon .

  3. Press the button  next to the Down Arrow  until Reports displays next to OK.

  4. Press the button next to OK to select Reports.

  5. Press the button next to the Down Arrow  until Print Quality Report displays next to OK, and then press the button next to OK. The report prints.

Let me know if you see any black in this report.

 

Align the printer:

 

  1. Make sure that there is plain white U.S. letter or A4 size paper in the tray.

  2. On the printer control panel, press the Setup icon .

  3. Press the button  next to the Down Arrow  until Tools displays next to OK.

  4. Press the button next to OK to select Tools, and then press the button next to the Down Arrow  until Align Printhead displays next to OK.

  5. Press the button next to OK to align the printhead. The printer aligns the printhead, and then prints an alignment page.

  6. Lift the scanner lid.

    Figure : Lift the scanner lid

    Image: Lift the scanner lid
  7. Load the alignment page print-side down in the right-front corner of the glass.

    Figure : Load the alignment page on the scanner glass

    Image: Load the alignment page on the scanner glass
  8. Press the button next to OK. The printer scans the alignment page.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-officejet-4620-e-all-in-one-printer-series/5101229/model/510...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation