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‎03-15-2023 08:11 PM

HP Recommended

My brand new Envy is not printing. There are no error messages. Ink cartridges are brand new. Wifi is connected. Cartridges have been aligned. Not sure what else to look for. 

1 REPLY 1

‎03-19-2023 04:08 AM - edited ‎03-19-2023 04:08 AM

HP Recommended

Hi @WhittierSoccer,

 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

To understand the issue and help you, please get back to me with the details listed below:

- Exact model number of your HP Product (Click here for information on how to find the model number).

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc.


- Let me know if the printer is connected to Windows Computer or MAC Computer or Android Phone or iPhone.

- Let me know the version of the operating system installed on the computer connected to the printer. 


Take care and have a great day ahead.

Rainbow23 - HP Support.
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