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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
cgb123
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Bypass use setup cartridges HP 4610

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HP 4610
Microsoft Windows 10 (64-bit)

I have a brand new (but in an opened box) HP 4610 printer. There are no setup cartridges. I have purchased genuine HP 564XL cartridges but printer is asking for setup cartridges. I cannot return the printer and understand you cannot purchase setup cartridges so I need to bypass the setup screen.

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Betty0610
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@cgb123

 

Welcome to the HP Support Community.

 

Follow the steps from here: https://support.hp.com/in-en/product/hp-officejet-4610-all-in-one-printer-series/5101228/document/is...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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cgb123
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I have followed the instructions in the link for Type 1 cartridges:
- Check the ink cartridges
Completed steps 1,2
Step 3 - cartridges are not setup but are genuine HP 564XL cartridges. Printer is new but return to retailer is not an option. Printer came from my now deceased brother who had 2 printers and had used both sets of setup cartridges in the first printer. I have the second and never used printer.
Completed steps 4,5,6,7
- Reset the printer
Completed steps 1,2,3,4,5,6 - still says use setup cartridges.
- Contact HP Customer Support
Completed steps 1,2 - warranty expired December 10, 2013
Completed step 3a - posted message and now replying to it.
Will try step 3b if HP reckon there is a solution to this issue.

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Betty0610
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Did you try contacting the HP Support Team?


I am an HP Employee

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cgb123
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Contacted HP Support and was allocated a case number. Support person was very thorough and patient but problem remains. I understand the problem has been referred to a higher authority to see what can be done about the situation.

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Betty0610
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Sure. I'm sure they will take care of it.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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