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HP Recommended
HP Photosmart C4380 All-in-One Printer series
macOS 10.12 Sierra

Hi friends, I'm unable to print after updating to Mac's HIgh Sierra OS. I've followed troubleshooting suggestion of deleteing and re-adding the printer.  In system preferences, the printer shows a green dot and status is idle. However, when I print a job , print is "in use" but I get a message "waiting for the printer to become available" 

Printer is turned on and connected to my Mac via USB. 

 

Any help would be appreciated! 

Screenshot 2017-12-27 19.58.26.png

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Good Day. A warm welcome to the HP community. I reviewed the case regarding assistance with the printer not working with your MacBook Pro running High Sierra.  I will be delighted to assist you here. 

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

  • Did this happen after a software or OS update?

Reset Mac printing system and then add the printer by following these steps:

 

• Click the Apple menu icon, and then click “System Preferences”.

• Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.

• Right-click the blank space in the Printers list, and then click “Reset printing system”.

• Click “Reset” in the confirmation window.

• Enter an administrator username and password, and then click “OK”.

• Wait until the printing system is reset and no devices show in the Printers list

• Restart your computer and then go back to System preferences – Printers and scanners.

• Click the “Add button” (+).

• Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer. Do not select an HP Fax driver.

• Click “Print Using...” or “Use”, and then select Secure AirPrint or AirPrint. Alternatively, you may select the name of your printer if available in that list.

 

For further assistance on how to reset Mac printing system and add the printer please visit this link:       http://hp.care/2gOrf2g and it also has an associated video for your reference.

 

This should do the trick for you. If it does not, then reset the Mac printing system again and then download the printer from the Apple website link: http://hp.care/2wU8ONmusing Apple Software update.

 

If the problem continues the follow all the relevant steps from this link: http://hp.care/2jwAginto fix it. (HP Printers - AirPrint Print Job Does Not Print (iOS 11, Sierra, High Sierra)

This should resolve the issue.

 

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as Accepted Solution as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

DavidSMP
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

Good Day. A warm welcome to the HP community. I reviewed the case regarding assistance with the printer not working with your MacBook Pro running High Sierra.  I will be delighted to assist you here. 

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

  • Did this happen after a software or OS update?

Reset Mac printing system and then add the printer by following these steps:

 

• Click the Apple menu icon, and then click “System Preferences”.

• Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.

• Right-click the blank space in the Printers list, and then click “Reset printing system”.

• Click “Reset” in the confirmation window.

• Enter an administrator username and password, and then click “OK”.

• Wait until the printing system is reset and no devices show in the Printers list

• Restart your computer and then go back to System preferences – Printers and scanners.

• Click the “Add button” (+).

• Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer. Do not select an HP Fax driver.

• Click “Print Using...” or “Use”, and then select Secure AirPrint or AirPrint. Alternatively, you may select the name of your printer if available in that list.

 

For further assistance on how to reset Mac printing system and add the printer please visit this link:       http://hp.care/2gOrf2g and it also has an associated video for your reference.

 

This should do the trick for you. If it does not, then reset the Mac printing system again and then download the printer from the Apple website link: http://hp.care/2wU8ONmusing Apple Software update.

 

If the problem continues the follow all the relevant steps from this link: http://hp.care/2jwAginto fix it. (HP Printers - AirPrint Print Job Does Not Print (iOS 11, Sierra, High Sierra)

This should resolve the issue.

 

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as Accepted Solution as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

DavidSMP
I am an HP Employee

HP Recommended

Thank you DavidSMP! This process did it:   http://hp.care/2gOrf2g 

HP Recommended

Hi @LisaOak,

 

I am really happy for you that the issue is fixed. You've displayed infinite patience, terrific attitude coupled with great technical skills to resolve the issue. Kudos to you for the effort. 🙂

 

It has been an absolute privilege to have shared this platform with you and a fabulous experience to have worked with you. I hope the product works great and stays healthy for a long time.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as Accepted Solution as it will help several others with the same issue to get it resolved without hassles.

Take care stay healthy, keep smiling big and have a blessed year ahead. 🙂

Cheers!

 

DavidSMP
I am an HP Employee

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