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‎04-29-2025 09:27 AM

HP Recommended
Product: HP OfficeJet Pro 8139e All-in-One Printer
Operating System: Microsoft Windows 11

I received email  "reminder" on 04/28 stating that you had not yet received the defective printer. Have you received it yet ?

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1 REPLY 1

‎04-30-2025 02:12 PM

HP Recommended

@JPF1420, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding defective printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

Just to help us locate your return more accurately:

Could you please confirm the FedEx tracking number for the return?

Did you drop it off at a FedEx location or schedule a pickup?

Was the return label provided by HP used?

Once we have this info, we can check the status right away. Thanks again for your patience!  

 

Hope this helps! 

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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