Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
I have tried all the methods found in the forum nothing works. I tried uninstalling the software but now can't reinstall because it says printo
@starOC, Welcome to HP Support Community!
Follow the steps below-
Update the printer firmware
Download available firmware updates from the HP website
With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware
If the issue persists, it could be a hardware failure. Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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TEJ1602 I am an HP Employee
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