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I upgraded my laptop to windows 11 and I am now unable to connect to my HP Photosmart 7760 printer because it says my driver is not compatible with windows 11,  Is there any workaround on this in order to be able to print again.  The same thing is happening with my  Brother MFC-J870DW printer.  Thanks for any tips that can help me salvage my printers

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@bellaboo60 

 

Welcome to the HP Community --

Thank you for posting your question.

 

 

HP Photosmart 7760 Photo Printer  

Open Category Software & Drivers

Check for your Operating System / version

 

Windows 10 supported installing and using the Windows Built-in drivers to provide for basic print function.

Windows 11 does not provide that option.

There is no workaround -- the printer is not supported in Windows 11.

 

What else?

 

We do not support Brother printers here --

 

That said, Brother does have an excellent Support website --

https://www.brother-usa.com/support/mfcj870dw

 

===================================

Message Content References

 

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 

 HP Support Official Channel – HP Support Video Gallery

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

 

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

View solution in original post

3 REPLIES 3
HP Recommended

@bellaboo60 

 

Welcome to the HP Community --

Thank you for posting your question.

 

 

HP Photosmart 7760 Photo Printer  

Open Category Software & Drivers

Check for your Operating System / version

 

Windows 10 supported installing and using the Windows Built-in drivers to provide for basic print function.

Windows 11 does not provide that option.

There is no workaround -- the printer is not supported in Windows 11.

 

What else?

 

We do not support Brother printers here --

 

That said, Brother does have an excellent Support website --

https://www.brother-usa.com/support/mfcj870dw

 

===================================

Message Content References

 

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 

 HP Support Official Channel – HP Support Video Gallery

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

 

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

thank you very much

HP Recommended

You are welcome, Bellaboo -

I am sorry it was not better news.

 

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

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