Can only print in black and white

[Malcyb]

I seem to have lost the ability to print in colour from my laptop (win 10 pro 64 bit), either wirelessly or by USB; it worked at some point. Colour printing from my iPad still works. Diagnostic check found no issues. I found a thread which suggested looking at the device settings tab in the printer properties, where it showed a lengthy list of installable options, however the only option I have is automatic duplexing unit (not installed). The print dialog that comes up printing a PDF from MS Edge has a colour option (defaulting to colour). However trying the same from HP Smart there is no colour/B&W menu option.

How do I fix this please?

[KrazyToad · Accepted solution]

@Malcyb

Welcome to HP Community

I have gone through your Post and would like to help

Please uninstall the printer driver from root level and download the full feature software'

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/COL61240/mp-147826-1/OJ3830_Full_WebPack_1119.exe  and follow the onscreen instructions

Thank you

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