Can't Remove Old Printers from HP Smart

[southlake01]

I am unable to remove my two old printers from my account. On my HPSmart App, there is no option to "Remove Printer." Only hide it.

When I log in to HP Smart on the web, I see my current printer and my two previous printers.

When I click on the dropdown to "Manage Printer Settings," it opens up a new browser window where on my new printer is listed (the Tango) and the other two aren't listed. So again, no option to remove them!

What do I do from here? This is really annoying!

Then I get this after clicking on "Manage Printer Settings" for the two former printers - only current printer is listed. I can't update my printer email address because it says my email is "already in use" - presumably on these two former printers. Help!

[Rainbow23]

Hi @southlake01,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I suggest that you follow the steps from this document to update the email address. (Click on the word document to open the web page).

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[southlake01]

Hi Rainbow23,

That document doesn't help. I'm not trying to change the e-mail address on my HP account, but rather the e-mail address for my HP printer (so I can e-mail docs to it for printing).

I also still have my two old printers listed on my account with no option to remove them.

[Rainbow23]

Hi @southlake01, 

You may remove the old printers by follow the steps from this video.

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[southlake01]

Hi Rainbow23,

That didn't work. There is still no option to "Remove Printer."

Again, here is what I'm seeing when I click on "My Printers":

And then when I click on "Printer Options" --> "Manage Settings" - this window pops up with only my current printer listed. So, no option to remove the two old ones showing on my account.

[Rainbow23]

Hi @southlake01,

You may try calling HP support.

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead!