Can't access free 7 month trial

[MissRubyFatale]

Just setting up my newly purchased Envy Photo printer today.

All set up fine but now I'm trying to sign up to the HP Instant Ink but it's only saying a one month free trial but this printer is supposed to come with 7 months free trial.

I only set it up this morning so it's still within the 7 days to register. I don't want to check out with my card details until I know I will get the 7 month trial I am entitled to.

Can somebody please help? 

[MissRubyFatale]

Can somebody please advise?

I've now begrudgingly had to set up the instant ink subscription because I didn't want to lose out on the free trial, however I only have one month's free but I know I'm entitled to seven months in total. 

[TEJ1602 · Accepted solution]

@MissRubyFatale, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[MissRubyFatale]

Thank you for your help. Could you let me know when I will receive my first shipment of ink please as my original ink is about to run out.

Many thanks