Can't add printer

[sdflkfsdlkmfdjl]

For some reason, my printer stopped working.

When I open my hp smart app and click on "print documents", it shows a message to install the printer, which I then click at, it shows an error message showing I have to install the driver manually.. (see picture 1)

I comply once again, try to add the printer manually, but that doesn't work either: it just says driver not available. (see picture 2).

The hp print and scan doctor gives me the very useful comment: your printer seems to have a very serious problem, then redirects to non-existing support options. (see picture 3).

Does anyone have an idea how to solve? My windows is up-to-date, I already removed, repaired and reinstalled the hp smart app, restarted my computer 100 times and every other possible trick in the book.

• 

[ferRX]

Hi @sdflkfsdlkmfdjl 

Try to install the next driver for your printer:

>> https://ftp.hp.com/pub/softlib/software13/printers/EN6000/HPEasyStart-13.4.8-EN6000_51_3_4843_2_Webp...

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

[sdflkfsdlkmfdjl]

It just says printer not found, see image.

Even though the printer is right there and just printed the printer information page, so yes , it's on.