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dartmouthman
Level 2
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Message 1 of 6
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Solved!

Can't connect DeskJet Plus 4155

HP Recommended
HP DeskJet Plus 4155
Microsoft Windows 10 (64-bit)

RE: HP DeskJet Plus 4155

After I install and launch HP Smart software, a page opens that says, "Welcome to HP Smart! By continuing , you agree to terms of use, etc."

Below the text is an endless spinning circle. There's no tab that says "I agree" or "Continue." The rest of the page is just blank.

1 ACCEPTED SOLUTION

Accepted Solutions
dartmouthman
Author
Level 2
7 2 1 1
Message 5 of 6
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When I scan a 3-page document into my HP DeskJet Plus 4155, and try to save it to a file on my PC, I get 3 files, each with one page, instead of a single 3-page file. How can I save multi-page docs into a single file? Thanks.

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Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 6
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Hi @dartmouthman,

 

I'd like to help!

 

Try the below suggestions-

 

1)Uninstall HP Smart 

 

2)Install all the available Windows updates

If it is been a while since you updated your Windows, that is the main reason why Windows says your HP printer driver is unavailable. Here are the steps how to do a Windows Update to install all accessible operating system update.

 

If you are accessing Windows 10, then these steps are for you.

  1. Hit the Start menu and write an update. After that, click on the “Check for updates” option.
  2. Tap on the “Check for updates” option.
  3. After clicking on that option, Windows will install the updates automatically.
  4. When Windows completes all its updates, start your computer again and attempt to print a file to check if your printer works.

3) try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

4)Reinstall HP Smart

 

If the error persists, install the HP Easy Start (under the Software and Utility tab )and use HP Scan to scan a document 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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dartmouthman
Author
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Message 3 of 6
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Thanks, Jay. You wrote:

"Hit the Start menu and write an update."

I don't know what 'write an update' means. How do I do that?

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Jay_G24
HP Support Agent
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In the start menu,  search bar type update to find the check for updates option.

 

Let me know

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dartmouthman
Author
Level 2
7 2 1 1
Message 5 of 6
Flag Post
HP Recommended

When I scan a 3-page document into my HP DeskJet Plus 4155, and try to save it to a file on my PC, I get 3 files, each with one page, instead of a single 3-page file. How can I save multi-page docs into a single file? Thanks.

Was this reply helpful? Yes No
Jay_G24
HP Support Agent
HP Support Agent
18,964 18,901 1,494 1,768
Message 6 of 6
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Try using the document feeder to scan and save as one file

 

You may refer to- How to Scan (Windows)

 

Keep me posted!

.

 

 

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