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‎10-01-2020 04:53 AM

HP Recommended
Product: 2600 all-in-one
Operating System: Microsoft Windows 10 (64-bit)

Hello, I'm trying to download the hp app (either from here - https://123.hp.com/us/en/devices/dj2600series - or from here  - https://www.microsoft.com/pt-pt/p/hp-smart/9wzdncrfhwlh?wa=wsignin1.0&activetab=pivot:overviewtab) but the Get button doesn't seem to be responding. I've tried reloading the pages and nothing is working. How can I download this app to my computer? Better yet, is it possibe to print (2600 all-in-one) without using any sort of app, just connecting the printer to the computer via USB? Where can I connect the USB cable in the printer?

 

 

Category:
3 REPLIES 3

‎10-01-2020 05:58 AM - edited ‎10-01-2020 05:59 AM

HP Recommended

@AnaPinto 

Hello,

Try downloading the HP Smart application directly from the Microsoft Store.

  1. Open the Microsoft Strore apps.
  2. In the MS (Microsoft Store) Search bar, type HP Smart, then press Enter key.
  3. Click the HP Smart app, and then click the Install button.
  4. When the installation is complete, you can Launch it. Click on Launch button.

Otherwise, if you only want to print with it you will need at least the basic driver.

Don't hesitate to contact us in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

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‎10-01-2020 07:23 AM

HP Recommended

Thank you for your reply.

I have tried so many different ways to download the app but nothing works. The Get button is there, I click on it and it doesn't respond, I doesn't do anything.

I think the problem might be with the microsoft store, why does HP have it's app on it? It's awful and it makes you vulnerable to their failings, maybe HP should consider having their own app to download on their own website, there's an idea 🙂

 

Anyway, it's still not working. I bought the fricking printer and now I need an app that I can't download in order to use the printer, thanks HP. Is there any other way I can download this app? Don't you have a direct download link?

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‎10-02-2020 05:51 AM

HP Recommended

@AnaPinto

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Are you having problem downloading only the HP Smart App from Microsoft Store or is it with other Apps too?

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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