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We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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Can't get Envy 5540 driver to recognize duplex and second paper tray are installed

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That answer in no way resolves the problem of 1) The automatic duplexer not showing up to start with, and 2) the photo tray not showing up at all.


I'm having the exact same issue installing on Windows 10 - the duplexer isn't showing up, the photo tray isn't showing up, and I also don't have the ability to print in color from any normal program (Word, Adobe Acrobat, browsers) as there are no grayscale/color settings in the advanced preferences of the print dialog.


I have followed the above directions twice, as well as the printer properties thing in the orignal question, I've checked settings in the EWS page, and THE ISSUE IS NOT FIXED.


Please figure out a resolution because the printer software as it stands on Sept 21, 2018 has rendered the printer nearly unusable.

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Welcome to the HP Forums!


Thank you for posting your query on this forum, it's a great place to find answers.


Don’t worry, I assure you I will try my best to get this sorted.


In order that I may provide you with an accurate solution, I will need a few more details.

  • When was the last time the printer was working fine?
  • What is the exact model for your printer?
  • What is the operating system you are using?
  • Have you made any software or hardware changes on the computer? 

Look forward to hearing from you and you have a great day!


Take care.



I am an HP Employee

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