Can't get past SETUP cartridge error 7855

[melbrumer]

 I have a new HP Envy Photo 7855,  trying to set it up and received an error message that says "use setup cartridges that came with your printer."  I have new cartridges,  but not setup cartridges.

Please send me a workaround for HP Envy 7855

Additionally, after installing the software on my PC, it searches for the printer and can't find it. I can't "reset" the wifi (it's not currently connected) for the printer because I am stuck on this error screen. I'm hoping that once I get past the SETUP cartridges error issue, I can figure out how to connect the printer to my PC.

[Rachel571]

Hi @melbrumer  

Welcome to HP Support Community!

To bypass the message on the printer the only option left is to perform an OOBE reset and re-initialize the printer. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.

Please help us with the Printer serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

https://support.hp.com/in-en/document/ish_2039298-1862169-16

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support