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‎03-31-2021 04:01 PM

HP Recommended
Product: HP Officejet Pro 8600 N911g
Operating System: macOS 10.15 Catalina

Hi, I'm hoping someone here can help. My printer has lost some functionality due to having an old firmware version (CKP5CN1829AR). I'm not able to enable ePrint.

 

I've downloaded the new 2011A firmware, it sees the printer on the network, but then says it "does not contain upgrades for your device."

 

I've seen some people suggest a factory reset, which I've tried. I've also managed to get into the Resets menu and do a Semi-Full Reset. Neither of those has helped and I'm not sure why Full Reset isn't even an available option.

 

Thanks!

Category:
1 person had the same question
1 REPLY 1

‎04-03-2021 07:11 AM

HP Recommended

@dbinit

 

Welcome to the HP Support Community.

 

This document should help you enable web services: https://support.hp.com/in-en/document/c05329102

 

Follow the steps mentioned on page 86 and 87: http://h10032.www1.hp.com/ctg/Manual/c03026243.pdf

 

Try updating the firmware using this documnet: https://support.hp.com/in-en/document/ish_1776648-1643972-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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