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We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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Can't print in colour

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Officejet 3830
Microsoft Windows 10 (64-bit)

Can't print in colour but can from a mobile phone.

No option to select colour/B&W in preferences.

"Device type" is not a property visible in the device manager.

Have uninstalled, reinstalled etc etc.

Sending a test page from PC comes out in B&W but from the printer's own panel it will show colour - this has to be a windows 10 issue. 



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Technical Knowledge Base

TKB article contributed by HP Expert  ShlomiL 

Symptoms:  No color options are shown under Printing Preferences when printing to a network-connected printer from a Windows 10 PC

Solution:  Download and Install Doctor version:

Details: Windows10 - No Color option available when printing to a network connected printer



and / or


Method - Create TCP IP port


Find printer's IP /  IPv4 address

Print a Configuration Page


Tap on the wireless icon on Printer Control / Display Panel

Control Panel > icon view > Devices and Printers

 Right-Click on the printer > Left-Click Printer Properties

 Select Tab Ports  > Add Port

 Select Standard TCP/IP Port > New Port and follow the wizard.
 Use / Enter IP address for the printer.

Example - How-to “Create TCP Port” Contributed by greenturtle

Video:  Create & Use TCP IP port
“Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port within the Ports tab (in Printer Properties)”



Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

  HP OfficeJet 3830 All-in-One Printer series 


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