Can't print

[Sarah128]

When I try to print it looks like my printer is about to do it but only takes out white sheets. Colour ink is in and full, I ran out of black print but still can print the report of the printer. It is connected to the wifi and I just did the last update. I really don't understand what's the problem. Can you help me?

[sandytechy20]

@Sarah128

Welcome to the HP support community.

Which operating system is installed on the computer to which this printer is connected?

[Sarah128]

I have Windows 10 ( Acer)

[Jay_G24]

Hi @Sarah128,

To better assist you - 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page 

1. Load plain paper into the input tray.

2. On the printer control panel, swipe the display to the left, and then touch Setup.

3. Touch Tools, and then touch Print Quality Report.

Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix " Print Quality Issues" issue applicable for your printer -  Print Quality Issues 

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!