• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-21-2021 05:22 AM

HP Recommended
Product: DeskJet Plus 4120

I bought a DeskJet Plus 4120 a few days ago

I have had a lot of issues with it and with HP smart

I am connecting it with a USB, since I don't have WiFi at my house

HP Smart doesn't detect it, but my pc does. Once it did Detect it and I set it up, and worked fine for a day, but the day after it disappeared.

Today I redid the whole setup, deleted the printer from my pc, deleted HP Smart and all the drivers.

When I re-installed everything, The printer again worked for a day, but now I can't scan, can't print, and the printer goes online and offline all the time. 

When I try to scan, it says it is connecting to the cloud services, which I don't understand why since it's connected by USB.

Would really appreciate any help.

Category:
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.