Cannot Turn Off DeskJet Plus 4110

[Philippku]

Hi,

I recently bought the printer HP DeskJet Plus 4110 (~2 weeks ago). Usually I turn the printer off after usage, because I use it maximum once a day. It happened twice already that it was not possible to turn the printer off by the power button. I tried several times, long press, short press, ... Finally, I had to pull the plug.

I did not find any solution in the help documents. Did someone else experience the problem? Is there a solution?

Some additional information:

I use the printer with WiFi functionality. The printer shows no error.

Best regards,

Philipp

[Jay_G24 · Accepted solution]

Hi @Philippku,

I'd like to help!

Try the suggestions below -

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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