Cannot add printer using HP Smart (Android)

[KrisSordo]

I've managed to successfully install the printer on my Windows 11 laptop via the HP software, yet neither my.Android (version 14).smartphone and tablet recognize the printer when I try to install it using the HP Smart app. 

Yet, I know they're installed because if I go to the default print service and HP Smart module under Settings>Connections>More Connection Settings>Printing I can see the printer listed and even have been able to print.

Furthermore, upon logging onto my HP Account I can see the printer listed and it states it's connected to the Internet and ready 

[A_Gayathri]

Hi @KrisSordo ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP ENVY 6458e All-In-One Printer and the HP Smart app on your Android devices. 

Here are some troubleshooting steps that might help resolve the issue:

 

1. Verify Network Connection

• Ensure that your Android device and the printer are on the same Wi-Fi network. Sometimes, network differences can cause detection issues.

2. Update HP Smart App

• Check for updates to the HP Smart app on the Google Play Store. An outdated app might cause connectivity issues.

3. Restart Devices

• Restart your Android device, the printer, and your Wi-Fi router. Sometimes a simple reboot can resolve connectivity issues.

4. Reconnect Printer to Wi-Fi

• If possible, reconnect the printer to your Wi-Fi network. Sometimes re-establishing the connection can help with detection issues.

5. Clear HP Smart App Data

• On your Android device, go to Settings > Apps > HP Smart > Storage > Clear Data. This will reset the app and might help in recognizing the printer.

6. Re-add Printer in HP Smart

• Open the HP Smart app, go to Printers > Add Printer. Follow the instructions to add the printer again. Sometimes removing and re-adding the printer can help.

7. Check Printer Firmware Update the firmware on an HP printer

• Make sure the printer’s firmware is up-to-date. If you can access the printer’s settings via your Windows 11 laptop, check for firmware updates and apply them if available.

8. Use HP Print Service Plugin

• Ensure that the HP Print Service Plugin is enabled on your Android device. Go to Settings > Connections > More Connection Settings > Printing and enable the HP Print Service Plugin if it’s not already.

9. Check HP Account and Printer Settings

• Confirm that the printer is correctly registered to your HP account and that there are no issues with the account or printer settings that might affect connectivity.

Refer to this document:  HP ENVY 6458e All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

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