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Message 1 of 2
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Cannot connect HP P1102w to my laptop

HP Recommended
LaserJet P1102w
Microsoft Windows 10 (64-bit)

I have an HP p1102w laser printer that works fine on my desktop PC.  I'm trying to connect it to a Dell Inspiron 5594 laptop using a USB cable, and no matter what I do I can't get the laptop to see and install the printer

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HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @NewYawka,

 

I'd like to help!

 

To better assist -

 

1.)s there antivirus software installed on your computer? If yes, please try disabling it and check if it works.

2.) Are you using a USB hub?

 

While you respond, Use these tips and procedures to help troubleshoot and avoid USB connectivity issues.

  • Restart the printer and the computer: Restarting the computer and the printer can clear possible error conditions.

  • Reconnect the cable: Disconnect and reconnect the USB cable from the printer and the computer.

  • Connect to a different USB port: Connect the cable to a different USB port on the computer.

  • Disconnect from a USB hub or docking station: If you are using a USB hub or docking station, try connecting the cable directly to the computer.

  • Try a different USB cable: Use a different USB cable. HP supports USB cables less than 3 m (9 ft 10 in) in length.

  • Disconnect other USB devices: If you have several USB-connected devices, such as another printer, the computer might not have sufficient power supplied to the USB ports to detect all of them. Disconnect any other USB devices that are not in use.

NOTE: 

Be sure that the printer is connected to a 2.0 USB port in the computer.

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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