Cannot enable web services HP Deskjet 4152e - Instant Ink issue

[aaronhirsch]

We cannot use the printer because it says we are not enrolled in HP Instant Ink, which we are. We are using HP Instant ink cartridges, color and black. Logging in to the Hp account shows everything is up to date with billing, account is in good standing, but our printer will not print due to the "These cartridges are only for HP Instant Ink users, please replace and try again." I have tried setting the printer up differently, via USB, resetting network settings, etc. The issue I keep coming back to is I cannot enable Web Services on this printer.  I feel like that's the missing link, from all the info I've gathered. I can communicate with the printer via browser, which is where I continually attempt to turn Web Services to no avail.

When I do get close to what I think will help me, the answers are usually sent via Direct Message from support to the users who have similar problems to me, which is a real party pooper situation, if I may say so.

I truly think if web services would enable, it could verify the ink is genuine and that my printer and it's enrolled, etc. But there is a disconnect that is causing the printer to be an absolute waste of space and time, at the moment.

Help, please.

This is the error when attempting to enable web services

[aaronhirsch]

I will start from the beginning - HP Smart App on phone

After selecting the printer

Clicking on the error then explanation of error

I then go to HP Instant Ink site, sign in and then verify that our printer is enrolled, is in "good standing" (all paid up, in the middle of the current billing cycle, look at payment history, good card on file, etc etc).

[Rainbow23]

Hi @aaronhirsch,

Welcome to the HP Support Community. 

Thank you for posting your query. I will be glad to help you.

I see that you are facing cartridge issues with your printer that is enrolled to instant ink.

Please follow the steps listed below: 

1. Sign into your Instant Ink account: Instant Ink account 
2. Check the printer status in the Status area of your Instant Ink account page:
   • Ready to print: Turn the printer off and back on. If the error message goes away, you can stop troubleshooting.
   • Not ready to print:
     1. Click the refresh button.
     2. Click the browser reload button to reload the account web page.
     3. Repeat up to five times, until the status changes to Ready to print.
3. Make sure your connection is compatible with Instant Ink.
   • Public or guest networks, like those used in colleges, hotels, or coffee shops, are not compatible.
   • USB as the only connection does not work. An Internet connection is required.
4. Make sure your router is on and connected to the internet.
   • Use a mobile device or PC on the same network to check the internet connection.
   • If you cannot connect to the internet through your network, turn the router off and back on.
   • If the router is not connected to the internet, contact your network service provider.
5. Check the printer connection to the router.
   • Wi-Fi connection: The blue wireless light on the printer should be on and not blinking. If it is not, turn the printer and the router off and back on. Go to HP printer setup (Wi-Fi network) for more help.
   • Ethernet connection: If the light next to the Ethernet port is off, unplug the cable at both ends and then plug it back in. Turn the printer and router off and back on if the light is still not on.
6. Check the printer status on your Instant Ink account page again:
   • Ready to print: Turn the printer off and back on. If the error message goes away, you can stop troubleshooting.
   • Not ready to print: Click the refresh button and then the browser reload button. Repeat up to five times, until the status changes to Ready to print.
7. If your printer uses two ink cartridges, try these steps:
   • Remove the ink cartridges from the printer and set them aside.
   • Unplug the printer.
   • Wait 30 seconds.
   • Plug the printer back in.
   • Reinstall the ink cartridges.
   • Check the printer status on your Instant Ink account page again:
     1. Ready to print: Turn the printer off and back on. If the error message goes away, you can stop troubleshooting.
     2. Not ready to print: Click the refresh button and then the browser reload button. Repeat up to five times, until the status changes to Ready to print.
   • If the error message still appears, turn the printer off and back on.

You may also refer to this document: https://support.hp.com/us-en/document/ish_3259780-1985263-16

Let me know how this goes.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[aaronhirsch]

[aaronhirsch]

Here is a photo of the screen on the printer itself. Blue is solid, orange is blinking

[aaronhirsch]

Here is a shot of its entry on my router, last active just moments ago. IP allocated

[Bernard42]

         Hello aaronhirsch,

Restart your Box, your printer, and finally your PC. They will communicate with each other and it can work again.

                                    Excellent Day.

            * Click on YES button  to say thanks, 

            * Click on the button Accepted Solution if the question is answered.

                 Best regards,

[aaronhirsch]

The previous instructions received had me repeating a "restart" up to 5 times per change or fix attempt. Is there a reason you felt compelled to give me that advice? Is "box" my missing link? As a sidenote, while this is completely wifi enabled, sans USB connection even, what would restarting my PC really do with those magic instructions you graced me with? I have never ever ever ever been the type of person to click on a "this was not helpful advice"  link until now. I feel like congratulating you but that seems just as unhelpful as someone chiming in and telling me to reboot everything I own, twirl in a circle 3 times, and then thank the Lord because I just fixed your refrigerator. 

[Bernard42]

         Hello aaronhirsch,

Restarting you, the Box, the PC, and the printer is intended to validate the given to each of them, it is not for play.

Thank you for your understanding.

                                    Excellent Day.

            * Click on YES button  to say thanks, 

            * Click on the button Accepted Solution if the question is answered.

                 Best regards,