Cannot finish up the set up fpr my new HP9730e printer

[Caromoon]

I have tried several times to complete the set up for my HP Office Jet Pro 9730e printer. I get a message that the setup cannot gather printer information. 

I can use the printer but some of the features and the instant ink program cannot be started until the set up is complete 

I am using a wifi connection that is strong 

Computer is a less than a year old Mac Book Pro with operating system Mac OS Sequoia 15.3.2

[zoey7886]

@Caromoon, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP OfficeJet Pro 9730e Setup Issues on Mac! 

We're thrilled to have the opportunity to assist you and provide a solution.  

When experiencing difficulties completing the setup for the HP OfficeJet Pro 9730e printer, especially on a MacBook Pro with the latest operating system, there are several steps you can try to troubleshoot the issue:

1. Verify Wi-Fi and Bluetooth Settings

• Ensure that your computer's Wi-Fi is connected to a stable network. Disconnect and reconnect to test network reliability.
• Enable Bluetooth on your MacBook, as it helps the HP Smart app detect the printer during setup.

2. Restart Devices

• Restart both your MacBook Pro and the HP OfficeJet Pro 9730e printer. This can clear out temporary glitches and improve connectivity.

3. Use the HP Smart App

• Download or update the HP Smart app from the Mac App Store. Make sure it is the latest version for optimal compatibility.
• Open the HP Smart app and try adding the printer again by selecting "Set Up a New Printer." Follow the on-screen instructions.

4. Check HP Account

• Ensure you are signed in to your HP account within the HP Smart app. This is necessary for features like Instant Ink.
• If you don't have an HP account, you may need to create one during the setup.

5. Network and Security Settings

• Ensure that your printer and MacBook Pro are on the same Wi-Fi network.
• Check if any firewall settings on your MacBook are blocking connections to the printer.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,