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HP Recommended
HP ENVY 4524
Microsoft Windows 10 (64-bit)

I have spent 3 days phoning a Robot and one person on Whatsapp (costing £18) to get nowhere. I have a Sony and an Elitebook. My printer is an HP ENVY 4524. The Sony prints out in colour and the Elitebook in Black. The major problem is the Sony prints automatic duplex as required, the Elitebook used to be OK, but it seems that since adding HP Assistant it has gone sour, and now spits out primitve manual duplex. Why can't HP download the correct software? I give up. The correct driver exists in the Sony.

I know CV-19 makes staffing difficult but all I want is to talk to a person and for them to come on my screen remotely to sort it out or tell me what is wrong.

1 REPLY 1
HP Recommended

The most recent and simplest method of acquiring the most recent and correct driver is to use the HP Smart App that is available from the support portal for your HP Envy Printer. See the link below this line.

https://support.hp.com/gb-en/drivers/selfservice/hp-envy-4520-all-in-one-printer-series/5447920/mode....

 

If you are intent on paying someone to do something you can do yourself, then you can use the More support  links at the support portal as well.  The choice is yours.

https://support.hp.com/gb-en/product/hp-envy-4520-all-in-one-printer-series/5447920/model/8900983



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