Cannot install HP Officejet 6950

[aatalex]

I'm trying to install my 6950 All In One printer on my Windows 10 PC by creating a wireless connection. 

But for some reason the installation will not finish. It seems only the fax option is installed but not the printer/scanner options. 

In the printer and scanner overview there is a message that says that there is no driver available. Also in the HP Smart app I get a message that the printer is connected but not is installed. When I try to print documents (HP Smart) I get the message that the selected printer has been found but that it is not fully installed on my computer. 

How can I get this to work as it worked in the past before?

Thank you!

[ShlomiL]

Hi,

Right-click the Start menu and select System, then scroll down and let me know what is the currently listed version.

Shlomi

[aatalex]

Hi ShlomiL, 

Thank you for your reply! I'm working on a Windows 10 home (64x) version. 

Maybe it is good to know as well that I am using a TP Link Mesh 4 router system. 

Regards, 

aatalex

[ShlomiL]

Hi aatalex,

It is good to know you're using Mesh system, although this may be relevant in a later stage, not for such a Driver Unavailable error.

Please clarify the version itself, as listed within the Windows Specifications section, as in below example:

[aatalex]

Current version is 20H2

[aatalex]

Just to provide some more information. 

According to HP Smart the printer is ready.

But when I look at the printer information I can see that it's connected but not installed:

When I look in the Windows Printer and scanner section i see that there is no driver available for the printer. 

I tried to install the drivers but window's update tells me I have the latest version and shuts itself down. 

Below you'll find info about my W10 version. 

Also I installed the HP Print & Scan Doctor. This app finds the HP Officejet 6950 2x on my system. 

1 installed and 1 not installed. 

When i choose for the installed version and continue to set a diagnose print & scan doctor tells me that there are printingproblems and starts to install software. 

After the installation process I choose for connecting wireless:

I choose for the printer listed: 

After this the installation is finished and it seems only the fax option is installed:

In the following reply I will explain the process after adding the not installed printer. 

[aatalex]

After installing the device already installed I followed the same process (via Print & Scan doctor) for the printer not installed. 

This will be short, for the second printer P&S doctor comes with a download error so I cannot install.