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Solved!

Cannot install P1102w drivers in Windows 10

HP Recommended
HP LaserJet P1102w
Microsoft Windows 10 (64-bit)

I have tried every solution from every forum I have read. I have erased every file associated with an HP product, cleared temp files etc. I have disabled the auto setup on the printer. I have downloaded the latest drivers and ran the setup from RUN and from the extracted folder. I attempted to direct windows to the driver and it began installing. I received this message: The command specified a data offset that does not align to the device's granularity/alignment. Please help!

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HP Support Agent
HP Support Agent
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HP Recommended

@cwatki01, Welcome to HP Support Community!

 

I would suggest you try the Windows built-in drivers. Follow the steps below:

 

•    Go to Control Panel - Devices and printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

 

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help.

 

Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Just to update anyone else having this issue, I was able to get the printer working by using step 3 on the following link:

https://www.google.com/amp/s/windowsreport.com/command-offset-align-granularity/%3famp

 

I then was able to install the updated drivers from HP website without issue.

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