Cannot login in new printer

[GVR1981]

I have a brad new printer. 
However, i cannot connect to the webserver. 

I tried the default (user admin, pwd empty) and it did not work. 

I have also tried different combinations: admin/admin, administrator/administrator, administrator/-, administ

[Alden4]

Hi @GVR1981,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're having trouble logging in to your HP Color Laser MFP 178nw printer, there are a few steps you can try to resolve the issue.

• Ensure you are using the correct username and password: Make sure you're entering the correct login credentials for your printer. Double-check the username and password to ensure they are accurate. If you're not sure about the default login credentials, you can refer to the printer's manual or contact HP support for assistance.
• Reset the printer to factory settings: If you've forgotten the login credentials or suspect they might be incorrect, you can reset the printer to its factory settings. To do this, locate the reset button on the printer (usually a small hole) and use a paperclip or similar object to press and hold the button for a few seconds. The printer will reset to its default settings, including the default username and password.
• Check the network connection: Ensure that your printer is connected to the same network as your computer or device that you're using to log in. If the printer is connected via Ethernet, make sure the cable is securely connected. If it's connected wirelessly, verify that the Wi-Fi network is functioning properly and that the printer has a stable connection.
• Restart the printer: Sometimes a simple restart can fix login issues. Turn off the printer, wait for a few seconds, and then turn it back on. Allow the printer to fully initialize before attempting to log in again.
• Update the printer firmware: Check if there are any firmware updates available for your HP Color Laser MFP 178nw printer. You can usually find firmware updates on the HP support website. Updating the firmware can fix bugs and improve the printer's performance, including login-related issues.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support