Cannot login to HP Smart Error Code: UA_400_EB000U0100

[bluecirclecraig]

I get this error message every time I try to login to HP Smart - it happened on my 8710 and I replaced that with a 9010 and it happens on that as well.   It happens on all three of my lenovo laptops (two are running Windows 11 one is running  windows 10).  I have tried the steps outlined in previous postings about removing/reinstalling the drivers as well as the app and nothing changes, same message every time. I use my username not my email address to login to HP as someone suggested but that also resulted in the error.  No matter what I do, I cannot get this to resolve. 

[Anand_Andy]

Hi @bluecirclecraig,

Welcome to the HP Support Community

I understand you are getting an error message UA_400_EB000U0100 on your HP Smart App. Not to worry I will help you to get a resolution to resolve the issue.

I recommend you delete the driver and root level and retry, follow the steps below: 

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

😎 Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Use this link to download and install the new driver. Configure the printer and try printing and scanning.

If you use HP Smart mainly for scanning then you may try the alternate scanning application for Windows Operating System: Download HP Scan and Capture (Reference document: Using the HP Scan and Capture App )

Hope this helps! Keep me posted. 

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