Cannot print info page from Web Services

[PaddyF]

Hi I am trying to register a replacement printer with intstant ink and the info page from the web services site will not print at all, this seems to be the only way to get a printer code for some reason. The printer is a deskjet 2721e. Is this a common problem, it is very frustrating. 

[Jay_G24]

Hi @PaddyF,

I'd like to help!

I understamd you are unable to print the information page.

Deskjet 2700 printers do not have an ePrint button. Find out if your printer is connected to a wireless network by pressing the Information button  to print a page titled “Printer Information Page". This page shows the status of the wireless network connection. Follow the instructions that correspond to your printer's network status:

• The printer is already connected to a wireless network:

  1. Press the Information button  and the Cancel button  at the same time to print instructions.

  2. If the printed page does not contain an ePrint address and printer claim code, follow the instructions on the printed page to enable Web Services. After you enable Web Services, a page titled "Congratulations" prints with the ePrint address and printer claim code.

• The printer is not connected to a wireless network:

  1. Press and hold the Wireless button  for 3 seconds to print the Wireless Quick Start Guide.

  2. Follow instructions in the guide to connect the printer to your wireless network.
  3. Press the Information button  and the Cancel button  at the same time to print instructions. If the printed page does not contain an ePrint address and printer claim code, follow the instructions on the printed page to enable Web Services. After you enable Web Services, a page titled "Congratulations" prints with the ePrint address and printer claim code.

If the "Congratulations" page has only an ePrint address (no printer claim code), the printer was previously claimed to another HP Smart account (formerly HP Connected). Print the printer information sheet by pressing the Information button , and locate the printer IP address on the printed page. Enter the printer IP address in a web browser and navigate to the "Web Services" section of the web page. Remove and then re-enable web services. A page titled “Congratulations” prints with your printer claim code.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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